You’ve boarded the plane, and then you sit there, and wait, and wait some more… finally the captain comes on the intercom to inform you that there is a technical malfunction that can’t be fixed on the runway and that your ticket needs to be re-issued. Or you’re late to take off and the whole flight you nervously watch the clock to see if you’ll make your connection, only you don’t and your ticket needs to be re-issued. So what do you do?
Upon confirming my flight had left without me, I went to find out where I needed to get my ticket re-issued. It was there I discovered the line. There were about 100 people ahead of me, and while there were 6 agents working, finding a new flight doesn’t just take a minute. I spent over 3 hours in that line, and things got rather nasty. People were tired, thirsty and sick of standing in the line. It got bad at about the 2 hour mark with people making out like their situation was more important than anyone else. We all wanted to get to where we were headed. Finally, after over 3 hours I made my way up to the agent. Thankfully she was able to get me on a flight to Athens in 4 or so hours. I’ll be honest, I cried with relief. I was handed 2 vouchers worth around 10 euros each to spend in the airport as “compensation”. I messaged Alex to let him know I’d arrive at around 1am and I went to buy my 5 year old self’s dream birthday gift… 10 euros worth of McDonald’s!!
Less than a year later, Alex and I were sitting on a plane and were informed we’d need to have our tickets re-issued due to a technical malfunction and that we’d first need to pick up our luggage. I told Alex we needed to get to the ticket re-issuing desk fast! I gave him my ticket and passport, as soon as we were off the plane, he ran to the counter and I went to grab our stuff. As I was sitting there waiting a couple noticed I was alone and they asked where my partner had went as they noticed Alex previously. I explained he’d already taken everything and had gone to get our tickets re-issued and suggested that as there were 2 of them, they do the same thing. Despite only 20 people being ahead of Alex, it still took around 45 minutes for us to get new tickets as there were only 2 agents behind the desk (some people were going to Nepal so those are not the easiest tickets to re-issue). The people who were not “fortunate” enough to know to split up or were on their own would have waited hours and the airline doesn’t care. The couple I gave the advice to were only a few people behind Alex and rather thankful for the tip!