How to Tell Good and Bad reviews on Tripadvisor

Tripadvisor can be a great tool to ensure you don’t sleep in the town dump. A few years ago Bell had a conference in Marburg, Germany and we consulted Tripadvisor and paid a whopping 2 euro extra not to sleep next to a highway, where speeding cars literally shook the rooms, and the elderly lady who ran the place had been known to yell at her guests at breakfast. Unfortunately some of Bell’s colleagues did not consult Tripadvisor. They saved 2 bucks, but slept next to the highway with the mean lady. Meanwhile, we stayed in a comfortable hotel with a great breakfast and nobody yelled at us over our bacon and eggs. The process is not always so straight forward though and sometimes you need to read between the lines of how to tell good and bad reviews on Tripadvisor.

The amazing Moorish palace of Alcazar in Seville, Spain gets some unfair poor reviews by people who visited the larger Alhambra in Grenada. Attraction reviews like that come down to perspective, Good and Bad Reviews on Tripadvisor
The amazing Moorish palace of Alcazar in Seville, Spain receives some unfair poor reviews by people who visited the larger Alhambra in Grenada. Attraction reviews like that come down to perspective.

There are patterns on Tripadvisor that everyone should be wary of. Any new establishment with nothing but gushingly positive reviews that sound like a marketing intern wrote are probably fake. You shouldn’t necessarily trust them, and if there are other options you should probably look elsewhere if you don’t want to take a gamble.

On the flip side, you can’t please everyone and sometimes people will bag out a hotel, restaurant, tour or attraction simply because it didn’t live up to their out of this world expectations. If you find a private hotel room for 14 euro per night, including breakfast (like we did in Riga, Latvia a couple years ago), you have to cut the place some slack. As we’re human, everybody makes an occasional mistake or a bad apple employee spoils something for everyone else. So as long as there are more “normal” positive reviews, ignore the occasional negative ones. After all, it’s almost industry standard that chefs and waitstaff are hungover sometimes.

Fresh sardines in Andalusia, Good and Bad Reviews on Tripadvisor, Good and Bad Reviews on Tripadvisor
Excellent fried sardines in Andalusia. Great food usually comes down to freshness, not presentation (though that of course is a plus!).

Also, don’t trust a few oddball positive reviews among others that are horror stories. There were even a few positive reviews for the La Salle, the hotel we stayed in New Orleans some years back, where they later discovered a dead body that had gone unnoticed for days.

People’s expectations are different. As an American living in Europe I get it. I frequently read American reviews complaining about various hotel rooms in Europe being too small. Yes this is generally the case so if you’re an American not willing to spend a small fortune on a hotel room, you may need to ignore bad reviews that were doled out simply because the room or bathroom was too small. If you’ve deciphered that the reviews are good and the room is reasonably priced, clean and in a good location- it is probably deserving of a good rating and worth booking it!

A gem of an apartment we stayed at in San Diego for half the price of a decent downtown hotel received several poor Tripadvisor reviews for being in a "colorful" neighborhood and a few for poor service. It was a fantastic stay, Good and Bad Reviews on Tripadvisor
A gem of an apartment we stayed at in San Diego for half the price of a smaller downtown hotel room. It received some poor Tripadvisor reviews for being in a “colorful” neighborhood and a few for rude service from staff. It was a fantastic stay.

Tripadvisor is not an exact science and things can change quickly under new management. Establishments occasionally start to slack off as they’ve racked up loads of positive reviews. Particularly with restaurants in a foreign country, sometimes it’s just good to have a stroll and pay attention to where the locals are eating. Never rely solely on any guidebook or website if you want a true adventure!

If anyone has any additional tips to decipher good and bad reviews on Tripadvisor, please share them in the comments. Crazy stories are also very welcome!

 

3 thoughts on “How to Tell Good and Bad reviews on Tripadvisor

  1. I agree everyone sees things from their own perspective and also it will depend if their trip has thus far been good or they may be having not such a good experience and this will be reflected in their reviews. Commons sense should prevail and we all had not so good days including hotels and restaurants. Tripadvisor is there as a guide only and we all have to do our research.

  2. I only read the worst reviews. I can quickly identifiy if there is a serious issue or if the complaints are baseless ( one reviewer blamed a country inn for dogs barking in the distance…)

    1. Hey Pietro, that’s a great tip to save time. We read the worst reviews these days as well. If a hotel has a lot of bad reviews because of bed bugs, then there’s clearly a problem. But if someone gives a restaurant/hotel a terrible review because of something silly like you mentioned or because they’re clearly difficult people, it’s a pretty meaningless review.

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